Shipping policy

Shipping Policy

Effective Date: September 20, 2026

Thank you for shopping at Musesip. We are committed to delivering your order accurately, in good condition, and on time. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders or there are unexpected delays due to production or quality control, shipments may be delayed by a few days. If your shipment is significantly delayed, we will contact you via email.

2. Shipping Rates and Delivery Estimates

We offer free standard shipping on all orders over $70 USD.

For orders under $70 USD, shipping charges will be calculated and displayed at checkout based on your location and the weight of your items.

Estimated delivery times:

Region	Estimated Delivery Time
United States	10-20 business days
Canada	12-25 business days
Europe (EU/UK)	12-25 business days
Australia / New Zealand	12-25 business days
Other Regions	15-30 business days

Please note: These delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, customs processing, and local postal service efficiency.

3. Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number. Please allow 3-5 business days for the tracking information to update.

If you haven’t received your tracking number within 5 business days of receiving your shipping confirmation email, please contact us at info@musesip.com with your name and order number, and we will look into it for you.

4. Shipping to P.O. Boxes

We do not ship to P.O. Boxes. Please provide a physical address for delivery.

5. International Shipping and Customs

We currently ship worldwide from China. Please note:

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. Musesip is not responsible for delays due to customs.
Duties and fees: Your order may be subject to import duties and taxes (including VAT) once the shipment reaches your country. These charges are not included in our prices and are the buyer’s responsibility.
Customs delays: We have no control over customs processing times and cannot predict how long they may take.

6. Damaged or Lost Packages

If your package arrives damaged, please contact us immediately at info@musesip.com with photos of the damaged item and packaging. We will work with you to resolve the issue.

If your package is lost in transit, please contact us and we will assist you in filing a claim with the carrier.

7. Incorrect Shipping Address

Please ensure that your shipping address is correct at the time of checkout. If you need to change your address after placing an order, please contact us at info@musesip.com as soon as possible. We cannot guarantee address changes after the order has been shipped.

If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the reshipping cost.

8. Order Cancellation

If you wish to cancel your order, please contact us within 1 hour of placing your order. Once your order has been processed or shipped, it cannot be canceled. Please refer to our Refund Policy for more information.